Refund Policy for Customized Courses

Thank you for choosing Seek2Success for your learning journey. We strive to ensure your satisfaction with our customized courses. Please read our refund policy carefully:

 

1. General Refund Eligibility  
   Due to the nature of customized courses, refunds are only considered under the following conditions:
   - Course customization has not commenced (i.e., before any personalized content is developed).
   - The content delivered significantly deviates from the agreed customization specifications.

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2. Non-Refundable Circumstances
   Refunds will not be issued if:
   - The learner has downloaded the course content.
   - The learner has completed or partially completed the customized course.
   - The learner voluntarily cancels or discontinues the course after customization has started.

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3. Refund Request Process  
   - All refund requests must be submitted in writing to the Academic Counsellor within 7 days of purchase or within 7 days of receiving the customized course content.  
   - Please include your order number, purchase date, and reason for the refund request.  
   - Requests will be reviewed, and you will be notified of the decision within 14 business days.

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4. Partial Refunds 
   Partial refunds may be granted if:
   - Only certain parts of a customized course were unsatisfactory or not provided as agreed, and the issue cannot be reasonably resolved.

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5. Exceptions and Modifications
   - We reserve the right to modify this refund policy at any time. Changes will be communicated on our website and will not affect purchases already made.

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6. Contact Us
   For any questions regarding refunds or your purchase, please contact our support team at info@seek2success.com.